dream customers

With the tremendous reaction to Bottle Shock here at the tasting room we are a bit overwhelmed with filling orders from those curious after seeeing the movie. We open the doors here at 11 am and I was running late this morning, only to arrive and have someone waiting patiently at the front door. Gustavo was already here stocking more wines he had brought up from the winery so I got the doors open and welcomed our visitor. She said no problem with the wait, asked for two bottles of the Barbera and handed me the cash. The wines got bagged up and out she went, just to return some minutes later to say I had given her the wrong change. She was correct and we just laughed about it, stepping over the shipping boxes and orders and confusion that generally exists when first opening in the morning. I asked her how she had found out about the wines and she said a friend had recommended them-our favorite reference! So, with the correct change she left and then returned ten minutes later. She had bought two bottles of Barbera and I had put two bottles of Petite Sirah (in my defense they had been shelved in the wrong place by an employee but still my error). Again she just laughed and said she would be back for more. I couldn't have designed a better reaction than hers, good-natured, understanding and infinitely patient. It makes me re-examine my daily outlook on life and my reaction to things that don't go exactly how I would like them to. She chose to make light about it and won't drag it around with her -although she'd be right to tell others that I'm pretty much of a ditz - while someone else may have made the choice to be upset about it and then complain about it on and on and on. I don't know your name but thank you for adjusting my attitude> Next bottle is on me. T